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Liv. KSA FAQs

We have decided to consolidate our digital banking services under one modern, robust, and innovative banking platform to better serve our customers in the Kingdom of Saudi Arabia.

 As a result, our Liv. KSA digital offering will be merged under the newly upgraded Mobile Banking application of the Branch of Emirates NBD – KSA (“Emirates NBD KSA”), which already includes state-of-the-art digital account opening and many other everyday banking services.

This holistic and more complete banking experience will benefit all our customers in the Kingdom as we progressively rollout a host of new features, products, and services in the months to come, and enable access to an even wider offering.

You can call our 24/7 Customer support number at 800 754 7777. Or visit the nearest Emirates NBD branch.

To find the closest branch to you, please click here

We advise that you to register on Emirates NBD KSA Mobile application to continue enjoying our digital banking services.

if you are unable to do so, your account will remain with Emirates NBD KSA. Please note that you can continue to transact with your debit card as usual and earn the applicable profit rates. You can also manage your account through our Emirates NBD KSA branches or call our 24/7 Customer support number at 800 754 7777.

Yes, you can register in Emirates NBD KSA Mobile application after 15th July 2023.
  • Your active Liv. KSA account number
  • Your National ID/Iqama number
  • Your active Liv. KSA debit card number

Emirates NBD KSA offers a wide range of products and services that can be accessed through mobile banking, branches and our 24/7 customer support.
Moreover, you can even avail higher interest rates on your primary accounts starting 15th of July 2023.

  • If your account is frozen due to an expired ID, you can simply call our call center to support you to update your ID.
  • If your account is dormant, please visit the nearest Emirates NBD branch to activate your account.
  • If your account is restricted due to any other reasons, please contact our call center.

You reach out Emirates NBD KSA Call Center to get your account number after satisfying the verifications requirements.

We have decided to consolidate our digital banking services under one modern, robust, and innovative banking platform to better serve our customers in the Kingdom of Saudi Arabia.

 As a result, our Liv. KSA digital offering will be merged under the newly upgraded Mobile Banking application of the Branch of Emirates NBD – KSA (“Emirates NBD KSA”), which already includes state-of-the-art digital account opening and many other everyday banking services.

This holistic and more complete banking experience will benefit all our customers in the Kingdom as we progressively rollout a host of new features, products, and services in the months to come, and enable access to an even wider offering.

You can call our 24/7 Customer support number at 800 754 7777. Or visit the nearest Emirates NBD branch.

To find the closest branch to you, please click here

We advise that you to register on Emirates NBD KSA Mobile application to continue enjoying our digital banking services.

if you are unable to do so, your account will remain with Emirates NBD KSA. Please note that you can continue to transact with your debit card as usual and earn the applicable profit rates. You can also manage your account through our Emirates NBD KSA branches or call our 24/7 Customer support number at 800 754 7777.

Yes, you can register in Emirates NBD KSA Mobile application after 15th July 2023.
  • Your active Liv. KSA account number
  • Your National ID/Iqama number
  • Your active Liv. KSA debit card number

Emirates NBD KSA offers a wide range of products and services that can be accessed through mobile banking, branches and our 24/7 customer support.
Moreover, you can even avail higher interest rates on your primary accounts starting 15th of July 2023.

  • If your account is frozen due to an expired ID, you can simply call our call center to support you to update your ID.
  • If your account is dormant, please visit the nearest Emirates NBD branch to activate your account.
  • If your account is restricted due to any other reasons, please contact our call center.

You reach out Emirates NBD KSA Call Center to get your account number after satisfying the verifications requirements.

You need to visit one of our branches to open a normal current account in any ENBD branch and get an instant debit card.

Debit card can be activated at any ENBD ATM’s.

Yes, you can continue to use the same card until its expiry date.

Yes, a different Debit Card will be issued to you once your Liv. Debit Card expires or is replaced. The issued Debit Card will be a Visa Classic Debit Card.

Your account number and IBAN shall remain the same as your Liv. KSA account.

Yes, you will need to add the beneficiaries again on Emirates NBD KSA Mobile application.
No, you will continue to receive transfers on the same account number.

Since you have an existing relationship with both Liv. KSA and Emirates NBD KSA under the same customer number, here’s how to proceed:

  1. If you are registered on the Emirates NBD KSA Mobile application or Online Banking, you will be able to access your Liv. KSA account and transact digitally through Emirates NBD KSA Mobile application and Online banking.
  2. If you’re not registered yet, please do so to continue to access your Liv. account and transact digitally through the Emirates NBD KSA Mobile application or Online Banking.

Please note that if you do not register on the Emirates NBD Mobile application or Online Banking, Your Liv. KSA account will remain under Emirates NBD KSA, and you will continue to earn the applicable profit rates. However, you will not be able to access the Liv. KSA application to manage your transactions.

Since you have an existing relationship with Emirates NBD KSA, with a different customer number than the existing customer number for your Liv. KSA account, here’s how to proceed:

  1. If you are registered on the Emirates NBD KSA Mobile application or Online Banking, you can simply transfer your Liv. KSA funds to your Emirates NBD KSA account and close Liv. KSA account.
  2. If you’re not registered on the Emirates NBD KSA Mobile application or Online Banking, please do so using your existing Emirates NBD KSA account details as you will not be able to register using your Liv. KSA account credentials. Once registered, you can transfer your Liv. KSA funds to your Emirates NBD KSA account and close Liv. KSA Account.

Please note that if your account is not closed before 15th July 2023, your Liv. KSA account will remain open under Emirates NBD KSA, and you will continue to earn the applicable profit rates, but you will not be able to access the Liv. KSA application to manage your transactions.

You can simply withdrawal from any ATM or visit your nearest Emirates NBD KSA branch.
To register on the Emirates NBD KSA Mobile application, you need a valid national ID or Iqama. If your ID has expired, you’ll need to renew your ID to register on to the Emirates NBD KSA application.
Yes, Liv. KSA customers are Emirates NBD KSA customers. When you visit any of our branches for the first time, you will be asked to show your ID and register your signature to save it in our records.
Yes, if you comply with the terms and conditions.
You can reach our customer support at 800 754 7777 or visit any of our branches.
No, there will be no additional charges.

Starting from the 15th of July 2023, Emirates NBD KSA will be offering a higher profit rate on your primary accounts as per the table below:

Amount range (SAR) Profit Rate (Yearly)
From 0.0 to 250,000 1.75%
From 250,000.01 to 1,000,000 2.00%
From 1,000,000.01 to 5,000,000 2.75%
From 5,000,000.01 to 10,000,000 2.90%
From 10,000,000.01 + (upwards) 3.10%

Yes, once you’ve registered in the Emirates NBD KSA Mobile application, you can perform local transfers as usual.

Yes, you will receive a new card for free once your Liv. KSA card expires as long as your account is active.

You can register on the Emirates NBD KSA Mobile application by following the below steps: 

  • Download the Emirates NBD KSA Mobile Banking application from the authorized store.
  • Click Register/Forgot Password or Username.
  • Click Register for Mobile/Online Banking.
  • Click Register with Account
  • Enter the account number.
  • Enter the ID number.
  • Enter the requested text.
  • Click on Agree to the Terms & Conditions.
  • Click Next.
  • Enter the Authentication Code you will receive on the registered mobile number with the bank.
  • Enter your preferred Username.
  • Enter your preferred Password.
  • Click Next.
  • Select 3 secret questions and enter their answers.
  • To complete your registration, call us at 800 754 7777 (from within KSA) or +966 11 282 5566 (from outside KSA) and follow the sequence below:
    • For English press 2
    • For banking Services press 2
    • For Accounts press 1
    • Enter your Debit Card number and Pin number
    • OTP will be sent to your registered mobile number
    • Enter the OTP
    • You have pending request to activate press 1.

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